Call Center Specialist

Call Center Specialist

Qualifications

  • Computer skills a must:  Microsoft Office/Outlook/Cornerstone EMR system, Alcatel-Lucent Phone system
  • Speed typing skills a must (40+wpm)
  • Ability to provide consistent and exceptional customer service in a fast-paced and demanding environment
  • Animal care and medical terminology a plus
  • Previous call center experience and physician or veterinary practice experience a plus
  • Pleasant speaking voice

Education

  • High school or GED minimum required
  • 4-5 years call center experience

Responsibilities

  • Schedule appointments for Community Practice & variety of Specialty Services on Cornerstone
  • Triage urgent calls
  • Process referral calls from outside veterinarians and clients
  • Answer phones and direct calls appropriately
  • Respond to internal/external clients in a respectful, friendly & thorough manner
  • Update clients with status reports and patient information
  • Meet, greet and direct clients and patients entering lobby
  • In addition to the qualifications listed above, the ideal candidate will be articulate, dependable, hardworking, compassionate, flexible regarding scheduling, self-confident and possess exceptional customer service and clerical skills.  Candidate will also need proven work experience in a detail-oriented environment and be able to perform efficiently while multitasking.

SHIFT

Full Time – Tuesday, Wednesday, Thursday, Friday 11am-7pm , Saturday 8-4pm

Part Time – Saturday 10-6pm, Sunday and Monday 12-8pm