Client Services Assistant Manager

Client Services Assistant Manager

The Client Services Department is looking for a full-time Client Services Assistant Manager. The Client Services Assistant Manager will be responsible for the following, but not limited to:

People Management

  • Works with the Director of Clinical Services to oversee staffing needs including hiring, training, disciplining and terminating as required.
  • Completes employee orientation, training and performance appraisals.
  • Coaches and mentors employees and identifies continuous learning and skill building needs.
  • Mediates conflict and maintains employee morale.
  • Manages front office staff.
  • Acts in the role of Client Services Manager (CSM) in the absence of one
  • Other Duties As Assigned

Client Service

  • Trains staff on client service initiatives and uses client visit growth best practices.
  • Demonstrates and reinforces the highest level of client service.
  • Manages client relationships; effectively resolves client issues and escalations.
  • Oversees client follow-up procedures, including call backs.
  • Other Duties As Assigned

Financial

  • Ensures payroll is accurately completed and submitted for client services staff when needed
  • Other Duties As Assigned

 

SHIFT: Tuesday – Saturday, 4pm-12am