Department: Information Technology

Network Administrator

Network Administrator

The Animal Medical Center is looking to hire a Network Administrator that is needed to assist the IT Department with the increased responsibilities and demands in the department with our new renovation project underway.

Duties and Responsibilities include, but are not limited to the following:

  • Answer, record and resolve tickets, calls and emails requesting tech support
  • Responsible for the IT ticket queue by making sure open tickets are assigned and closed within IT service level agreement time frames
  • Connect to computers and systems to resolve technical problems and unresolved requests
  • Place follow up calls for support and work with the IT team to resolve technical problems

Qualifications:

  • Must have at least 5+ years experience
  • Extensive knowledge using the ITSM ticketing system osTicket
  • Strong telephone and customer service skills
  • Strong knowledge of remote support tools including Microsoft Teams
  • Ability to assess and troubleshoot problems with Microsoft Systems
  • Strong knowledge of Microsoft Operating Systems and Microsoft Office products
  • High School Diploma required, Bachelors Degree a plus
  • Microsoft Certifications, ITIL a plus