Department: Primary Care

Primary Care Service Coordinator

Primary Care Service Coordinator

Compassionate and Collaborative Care at the World’s Largest Non-Profit Animal Hospital

The Schwarzman Animal Medical Center’s commitment to compassionate veterinary care dates back to 1910 when it was founded as a clinic to help animals whose owners could not afford treatment. We continue this this legacy today as the premier veterinary hospital in the tri-state area, maintaining the only Level 1 Trauma Center in NYC and the highest standards of care as part of our American Animal Hospital Association (AAHA) accreditation. With 130+ veterinarians working collaboratively across 20 specialties and services, our team prides itself on delivering world class veterinary care to help keep pet families together.

A Commitment to Lifelong Learning

When you join the team at AMC, you join a renowned team of veterinary professionals dedicated to innovative care, research, and education. Our prestigious postgraduate education programs attract future leaders in veterinary medicine, and the clinical research conducted at AMC has led to breakthroughs that change the way care is delivered industry-wide. This shared commitment to learning and innovative care creates a collegial, collaborative environment with rewarding opportunities for advancement, growth, and mentorship.

The Schwarzman Animal Medical Center, the world’s largest non profit animal hospital is seeking a full time Emergency Services Coordinator which will be responsible for providing clerical support to the Emergency Services.

About the Primary Care Service Coordinator Position

We’re seeking a full time Primary Care Service Coordinator, responsible for providing clerical support to the Primary Care Service.

The Primary Care Coordinator works directly with the clinical staff in the Primary Care Service and their clients to ensure a coordinated patient care and communication experience before, during, and after all consultation appointments and procedures. The coordinator acts as a point of contact for Primary Care clients to help them navigate and access AMC services while providing concierge-level support.


Monday – Friday 9 AM – 5 PM, Every other week Tuesday – Saturday 9 AM – 5 PM

Skills Required:

  • Minimum of 2 years Veterinary/Human Med Clerical experience
  • Minimum of 2 years customer service in a professional setting
  • Excellent written and verbal communication skills
  • Well organized and the ability to multitask
  • Ability to interact with all levels of staff, clients and veterinarian practices

Specific Duties and Responsibilities:

  • Answer incoming calls to service phone
  • Schedule and audit appointments, procedures and surgeries
  • Coordinate internal referrals for Primary Care clients
  • Confirm appointments and manage wait list
  • Register, check in and check out clients when the service moves to the third floor
  • Ensure outside medical records and diagnostics are available prior to appointment
  • Assist with Travel Certificates
  • Participate in Client Retention activities
  • Other duties as deemed necessary

Salary Range

$21.00 – $26.50 per hour


Interested and qualified candidates should email resume/application, with cover letter, to or fax: 212-758-8157.