About Your Visit

Located on Manhattan’s Upper East Side, the Schwarzman Animal Medical Center is open 24/7/365 for the care of dogs, cats, and exotic pets. Construction is now underway to expand and renovate our 83,000+ square foot hospital. Please review the information below to ensure a successful visit. We appreciate your patience and understanding, and we look forward to improving our hospital building for you.

Please arrive 20 minutes prior to your appointment time.

Directions and Parking

Due to renovations and changes in protocol, please allow extra time for travel and check-in to ensure your appointment begins on time.

The service road between AMC and the FDR Drive be closed daily 8am-5pm from Monday 5/13 to Wednesday 5/29, during which time cars turning onto 62nd St. will be routed directly onto the FDR Drive. Please plan accordingly.

The AMC parking lot is currently closed due to renovations. Other nearby parking facilities include:

  • City Parking | 501 E. 61st Street | 61st between York Ave. and the FDR
  • City Parking | 425 E. 61st Street | 61st between York Ave. and 1st Ave.
  • LAZ Parking | 1113 York Avenue | York between 60th St. and 61st St.
  • SP+ Parking | 420 E. 63rd Street | 63rd St. between York and 1st Ave.

Reserving a spot in advance is recommended to ensure you’re able to make it to your appointment on time.

Building Access

  • Before you arrive, please make sure your phone is charged and your phone’s alerts are on so your pet’s care team can reach you
  • Masks are recommended but not required
  • Due to capacity limitations during construction:
    • Only one client per patient will be admitted 6am–6pm, Monday to Friday; and 8am–4pm on Saturday and Sunday
    • Two clients per patient will be permitted all other times
    • Exceptions include:
      • Euthanasia (2 clients per patient)
      • Clients with young children
      • Clients with disabilities
  • Emergency and Critical Care clients should proceed directly to the 2nd floor to check in

Policies and Protocol

Primary Care & Ophthalmology Relocation

AMC’s Primary Care & Ophthalmology Services are now located at 1113 York Avenue, across York Avenue from our main hospital location.

Please go directly to 1113 York Avenue for all Primary Care & Ophthalmology appointments.

Medical Records

Before your appointment, have your veterinarian(s) send medical records to the AMC service treating your pet so we can provide timely and efficient care.

At every visit, please be sure we have the current contact information for both you and your referring veterinarian.

To request medical records from AMC, please submit our Medical Records Request form.

Admission and Discharge Protocol

When your pet is admitted to the Schwarzman Animal Medical Center, we want to make sure their stay is as smooth and healing as possible. We know this can be a stressful time for pet families, so we’ve outlined what to expect and how you can help our team provide the best care possible in the PDF below.

Client Bill of Rights

At the Schwarzman Animal Medical Center, we are committed to providing the highest level of patient care and safety, as well as excellent client communication.

Insurance Claim Submission

Let us handle the paperwork for you! As a courtesy to our clients, we will submit your insurance claim and supporting documents to your carrier on your behalf.

Just fill out and submit our Insurance Claim Submission Form.

Dispensary & Medication Policies

Dispensary Hours
Monday to Friday | 8am—10pm
Saturday, Sunday, and Holidays | 8am—8pm

Filling and Refilling Prescriptions

  • Please allow 72 hours to process prescriptions, pet food, and medicine shipment.
  • No walk in service is available.
  • For all refills: Call 212-329-8760 or email your request to our dispensary at dispensaryrefills@amcny.org. Please include your pet’s name, your phone number, and the name of the prescribed medication in any email or voicemail.
  • AMC doctors must prescribe all medications and food filled at AMC’s dispensary.
  • A paper prescription is needed to fill a controlled substance at an outside pharmacy.

Medication Delivery

We encourage clients to utilize our prescription delivery service for medications. Prescriptions will be delivered in 24-48 hours for a flat fee of $25. Please let your medical team know if you are interested in prescription delivery.

Cancellation Policy

The Schwarzman Animal Medical Center requires a three-day notice for cancellations. Failure to comply will require advanced payment for any rescheduled appointment.

If you need to cancel or reschedule, please call us at (212) 838-8100.

Rescheduling / Running Late

If you need to reschedule or are running late, please call us at (212) 838-8100.

Personal Belongings

AMC is not responsible for personal belongings such as carriers, beds, leashes, or any personal items for your pets. If your pet is admitted, please take these items with you. AMC cannot store these items for you.

Primary Care & Ophthalmology Relocation

AMC’s Primary Care & Ophthalmology Services are now located at 1113 York Avenue, across York Avenue from our main hospital location.

Please go directly to 1113 York Avenue for all Primary Care & Ophthalmology appointments.

Medical Records

Before your appointment, have your veterinarian(s) send medical records to the AMC service treating your pet so we can provide timely and efficient care.

At every visit, please be sure we have the current contact information for both you and your referring veterinarian.

To request medical records from AMC, please submit our Medical Records Request form.

Admission and Discharge Protocol

When your pet is admitted to the Schwarzman Animal Medical Center, we want to make sure their stay is as smooth and healing as possible. We know this can be a stressful time for pet families, so we’ve outlined what to expect and how you can help our team provide the best care possible in the PDF below.

Client Bill of Rights

At the Schwarzman Animal Medical Center, we are committed to providing the highest level of patient care and safety, as well as excellent client communication.

Insurance Claim Submission

Let us handle the paperwork for you! As a courtesy to our clients, we will submit your insurance claim and supporting documents to your carrier on your behalf.

Just fill out and submit our Insurance Claim Submission Form.

Dispensary & Medication Policies

Dispensary Hours
Monday to Friday | 8am—10pm
Saturday, Sunday, and Holidays | 8am—8pm

Filling and Refilling Prescriptions

  • Please allow 72 hours to process prescriptions, pet food, and medicine shipment.
  • No walk in service is available.
  • For all refills: Call 212-329-8760 or email your request to our dispensary at dispensaryrefills@amcny.org. Please include your pet’s name, your phone number, and the name of the prescribed medication in any email or voicemail.
  • AMC doctors must prescribe all medications and food filled at AMC’s dispensary.
  • A paper prescription is needed to fill a controlled substance at an outside pharmacy.

Medication Delivery

We encourage clients to utilize our prescription delivery service for medications. Prescriptions will be delivered in 24-48 hours for a flat fee of $25. Please let your medical team know if you are interested in prescription delivery.

Cancellation Policy

The Schwarzman Animal Medical Center requires a three-day notice for cancellations. Failure to comply will require advanced payment for any rescheduled appointment.

If you need to cancel or reschedule, please call us at (212) 838-8100.

Rescheduling / Running Late

If you need to reschedule or are running late, please call us at (212) 838-8100.

Personal Belongings

AMC is not responsible for personal belongings such as carriers, beds, leashes, or any personal items for your pets. If your pet is admitted, please take these items with you. AMC cannot store these items for you.