About Your Visit

Located on Manhattan’s Upper East Side, the Animal Medical Center is open 24/7/365 for the care of dogs, cats, and exotic pets. As we navigate the ongoing COVID-19 pandemic and renovations to our facilities, please review the information on this page to ensure your visit goes as smoothly as possible.

Updated: 9/27/21

Directions and Parking

Due to renovations and changes in protocol, please allow extra time for travel and check-in to ensure your appointment begins on time.

From October 18th through October 29th, AMC’s service road will be closed on all weekdays between 8 AM and 4 PM. During this time, cars turning onto 62nd St. will be routed directly onto the FDR Drive.

The AMC parking lot is currently closed due to renovations. Other nearby parking facilities include:

  • City Parking | 501 E. 61st Street | 61st between York Ave. and the FDR
  • City Parking | 425 E. 61st Street | 61st between York Ave. and 1st Ave.
  • LAZ Parking | 1113 York Avenue | York between 60th St. and 61st St.
  • SP+ Parking | 420 E. 63rd Street | 63rd St. between York and 1st Ave.

Reserving a spot in advance is recommended to ensure you’re able to make it to your appointment on time.

Get Directions to the Animal Medical Center

Building Access

As COVID-19 restrictions evolve, we are happy to begin welcoming clients back into our hospital.

What to Know About Building Access

  • All services are now offering in-person appointments
  • All visitors must complete a health screening before access will be allowed
  • Masks are required
  • Only one client per patient will be admitted. Exceptions include:
    • Euthanasia (2 clients per patient)
    • Clients with young children
    • Clients with disabilities
  • Emergency and Critical Care clients should proceed directly to the 2nd floor to check in

Policies and Protocol

Mask Policy

  • All clients must wear either KN95, N95, or surgical masks at all times within the building.
  • Any persons wearing a cloth mask must either replace the cloth mask with a surgical mask or double mask with a surgical mask over the cloth mask.
  • Surgical masks will be available in the lobby for clients and in Medical Records for ER clients. Surgical masks should be replaced daily.

Medical Records

Before your appointment, have your veterinarian(s) send medical records to AMC so we can best treat your pet and facilitate an efficient diagnostic plan. Please send records by email to client.services@amcny.org or fax to (212) 752-2592.

At every visit, please be sure we have the current contact information for both you and your referring veterinarian.

Dispensary & Medication Policies

Dispensary Hours

Monday to Friday | 8am—10pm
Saturday, Sunday, and Holidays | 8am—8pm

Filling and Refilling Prescriptions

  • Please allow 72 hours to process prescriptions, pet food, and medicine shipment.
  • No walk in service is available.
  • For all refills: Call 212-329-8760 or email your request to our dispensary at dispensaryrefills@amcny.org. Please include your pet’s name, your phone number, and the name of the prescribed medication in any email or voicemail.
  • AMC doctors must prescribe all medications and food filled at AMC’s dispensary.
  • A paper prescription is needed to fill a controlled substance at an outside pharmacy.

Medication Delivery

We encourage clients to utilize our prescription delivery service for medications. Prescriptions will be delivered in 24-48 hours for a flat fee of $25. Please let your medical team know if you are interested in prescription delivery.

Cancellation Policy

The Animal Medical Center requires a three day notice for cancellations. If you cancel within three days of your appointment and need to reschedule, you will be charged the full exam fee in advance of your rescheduled appointment.

If you need to cancel or reschedule, please call us at (212) 838-8100.

Rescheduling / Running Late

If you need to reschedule or are running late, please call us at (212) 838-8100.

Personal Belongings

AMC is not responsible for personal belongings such as carriers, beds, leashes, or any personal items for your pets. If your pet is admitted, please take these items with you. AMC cannot store these items for you.

Mask Policy

  • All clients must wear either KN95, N95, or surgical masks at all times within the building.
  • Any persons wearing a cloth mask must either replace the cloth mask with a surgical mask or double mask with a surgical mask over the cloth mask.
  • Surgical masks will be available in the lobby for clients and in Medical Records for ER clients. Surgical masks should be replaced daily.

Medical Records

Before your appointment, have your veterinarian(s) send medical records to AMC so we can best treat your pet and facilitate an efficient diagnostic plan. Please send records by email to client.services@amcny.org or fax to (212) 752-2592.

At every visit, please be sure we have the current contact information for both you and your referring veterinarian.

Dispensary & Medication Policies

Dispensary Hours

Monday to Friday | 8am—10pm
Saturday, Sunday, and Holidays | 8am—8pm

Filling and Refilling Prescriptions

  • Please allow 72 hours to process prescriptions, pet food, and medicine shipment.
  • No walk in service is available.
  • For all refills: Call 212-329-8760 or email your request to our dispensary at dispensaryrefills@amcny.org. Please include your pet’s name, your phone number, and the name of the prescribed medication in any email or voicemail.
  • AMC doctors must prescribe all medications and food filled at AMC’s dispensary.
  • A paper prescription is needed to fill a controlled substance at an outside pharmacy.

Medication Delivery

We encourage clients to utilize our prescription delivery service for medications. Prescriptions will be delivered in 24-48 hours for a flat fee of $25. Please let your medical team know if you are interested in prescription delivery.

Cancellation Policy

The Animal Medical Center requires a three day notice for cancellations. If you cancel within three days of your appointment and need to reschedule, you will be charged the full exam fee in advance of your rescheduled appointment.

If you need to cancel or reschedule, please call us at (212) 838-8100.

Rescheduling / Running Late

If you need to reschedule or are running late, please call us at (212) 838-8100.

Personal Belongings

AMC is not responsible for personal belongings such as carriers, beds, leashes, or any personal items for your pets. If your pet is admitted, please take these items with you. AMC cannot store these items for you.